Terms of service

Terms of Service – LENALIA

Last updated: 05 December 2025

Welcome to LENALIA. By accessing or using our website and services (the “Services”), you agree to be bound by these Terms of Service.

1. Use of Services

You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to misuse the website, interfere with its functionality, or violate any applicable Australian laws.

2. Purchases and Payment

All purchases are subject to product availability.
Prices, taxes, and shipping fees are displayed at checkout and may vary depending on your selected shipping method.

Payments must be completed before your order is processed. LENALIA accepts the payment methods listed on our website at the time of checkout.

3. Shipping and Delivery

Shipping times shown at checkout are estimates only and may vary due to postal delays or external factors beyond our control.
You may choose your preferred shipping method during checkout.

Once an order is shipped, LENALIA is not responsible for delays caused by the carrier.

4. Returns and Exchanges

LENALIA accepts returns within 7 days of receiving your order.
Customers must contact us first at info@lenalia.com.au to receive approval and instructions before returning any item.

Items must be unused, unworn, and in original condition.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

For full details, please refer to our Return & Refund Policy.

5. Intellectual Property

All content, designs, product images, logos, graphics, and materials on this website are the property of LENALIA or our licensors and are protected by Australian and international intellectual property laws.

You may not copy, reproduce, modify, or use any content without prior written consent.

6. Limitation of Liability

To the fullest extent permitted by Australian law, LENALIA is not liable for any indirect, incidental, or consequential damages arising from your use of our Services or from products purchased through our website.

Nothing in these Terms excludes any rights you may have under the Australian Consumer Law (ACL).

7. Governing Law

These Terms are governed by the laws of Victoria, Australia, where LENALIA operates.
Any disputes will be handled in the courts of Victoria.

8. Changes to Terms

We may update or modify these Terms at any time.
Continued use of our Services after changes are published constitutes your acceptance of the updated Terms.