Shipping policy

Shipping Policy – LENALIA

Last updated: 05 December 2025

At LENALIA, we aim to deliver your order quickly and safely. Please read the following Shipping Policy for information on processing times, delivery options, and international shipments.

1. Processing Time

Orders are typically processed within 1–3 business days after payment has been confirmed.
You will receive an email notification once your order has been shipped.

Please note:

Processing times may be slightly longer during peak seasons, sales, or public holidays.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Times (Australia)

Delivery times vary depending on the shipping method selected at checkout.

Typical delivery estimates:

Standard Shipping (Australia Post): 3–8 business days
Express Shipping (Australia Post Express): 1–3 business days

These are estimates only and may vary due to carrier delays or high-volume periods.

3. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

Selected delivery method
Destination
Package weight and dimensions

You will be able to view the final shipping cost before completing your purchase.

4. Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number (if available).
You can use this number to monitor the status of your shipment through the carrier’s website.

5. International Shipping

LENALIA offers worldwide shipping.
All international orders are shipped Delivered Duty Unpaid (DDU).

This means:

Customers are responsible for paying any import duties, taxes, VAT, or customs fees required by their local authorities.
Shipping charges do not include these additional fees.
Your carrier may contact you directly to arrange payment before delivery.

International shipping times vary depending on destination and local customs processing.

6. Wrong Address or Failed Delivery

Please ensure your shipping address is correct at checkout.
LENALIA is not responsible for:

Packages delivered to an incorrect address provided by the customer
Delays or losses caused by the carrier
Re-delivery fees charged by the carrier

If an order is returned to us due to incorrect address or failed delivery attempts, reshipping costs will be the customer’s responsibility.

7. Shipping Restrictions

We do not ship to countries where import regulations prohibit the sale of fashion goods, or where carriers cannot deliver reliably.
If your order cannot be shipped, we will contact you immediately.