FAQ

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
We offer standard and express shipping across Australia. Standard delivery typically takes 3–7 business days, while express delivery takes 1–3 business days.

Do you offer local delivery or pickup?
Yes! We offer local delivery and click-and-collect options. You'll see available options at checkout based on your location.

Can I track my order?
Absolutely. Once your order is dispatched, you'll receive a tracking number via email so you can follow your parcel every step of the way.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for items in their original, unworn condition with tags attached. Sale items are final sale and cannot be returned.

How do I start a return or exchange?
Please email us at info@lenalia.com.au with your order number and reason for return. Our team will guide you through the process.

Products & Sizing

How do I find my size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing to our size chart for the best fit.

What materials are used in your garments?
LENALIA pieces are crafted from premium materials including velvet, silk blends, and heritage-inspired fabrics. Full material details are listed on each product page.

Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and Afterpay so you can shop now and pay later.

Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted payment gateway. We never store your card details.

Contact Us

How can I get in touch?
You can reach us at info@lenalia.com.au or DM us on Instagram for a quick response. We aim to respond within 1–2 business days.